Farm Credit Services, Louisville, KY

The Covenant Group’s agreement to facilitate training for Farm Credit Services began in 2001.  When the company was just launching the Leadership College.  This program was designed to offer the company’s exemplary performers the opportunity to hone their personal leadership skills and to reinforce the organization’s core values. They wanted to help employees find ways to internalize and live out the values in their everyday roles.

Marsha Thompson, Director of Leadership Development, commented, “We don’t want our company values just to be posted on the wall.  We want them to be lived out daily through our employees.” She credits Dr. Moisan’s training on ethics and leadership and his facilitation skills as helping them do just that.  “During Len’s session he helps employees discover their own core values and find ways to align them with the company’s values.” She continued, “He gets them thinking at a much deeper level by using activities geared toward introspection and self-evaluation.”  Thompson remarked that Dr. Moisan’s passion for the subject matter is evident and it comes across through his presentation style.  “He helps employees gain a better understanding of the benefits of ethical decision-making.”

At the end of every session of the Leadership College, Thompson asks participants to fill out evaluation forms.  She suggested letting some of the attendees speak to the value of the sessions through their feedback:  “My favorite session”, “I liked the stories and examples”, “Valuable and interesting discussion”,  “A good session that everyone can learn from and apply to their everyday lives.”, “Len has a solid platform for his beliefs on leadership.”. These and others like them capture the essence of the value of the training as well as the passion and experience of the presenter.

When asked how the training has improved the organization, Thompson states that it is difficult to report the results numerically.  However, she is quick to point out that employees have a greater awareness of a consistent standard with which to align their behavior.  They also take more responsibility for ways their own ethical actions impact the bottom line.

Thompson characterizes Dr. Moisan as “always open to feedback”.  “He is flexible, and willing to adjust his presentation to best meet the changing needs of our organization.  It is not a canned presentation, but always evolving to remain fresh and relevant.” Thompson estimates that over the 13 years of the program’s existence, Dr. Moisan has trained well over 300 people. She would highly recommend him as a presenter to other organizations seeking leadership or ethics training.  “His style is to challenge employees to think about how their actions impact every aspect of their lives… work and beyond.  That makes for better informed and more engaged employees that strengthen the organization overall.”